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Building blocks for improving customer relationships 20 philosophies for improving the quality of customer care : learning the difference between the concept of customer service and the demonstration of caring for the customer
E-book
E-book
| Publisher: | Newport News, Va. : Richard Flint International, 2011. |
| ISBN: | 9780937851371 (electronic bk.) |
| Phys. Desc.: | 1 online resource : ill. |
| Electronic resource: | Click to access e-item (Russell and District Regional Library card required) |
CRM in real time empowering customer relationships
E-book
E-book
| Publisher: | Medford, N.J. : CyberAge Books, c2008. |
| ISBN: | 9781937290719 (electronic bk.) |
| Phys. Desc.: | 1 online resource (xv, 368 p.) : ill. |
| Electronic resource: | Click to access e-item (Russell and District Regional Library card required) |
Getting naked a business fable--about shedding the three fears that sabotage client loyalty
E-audiobook
E-audiobook
| Publisher: | [New York] : Books on Tape, 2010. |
| ISBN: | 9781415965719 (sound recording : OverDrive Audio Book) |
| Electronic resource: | Click to access e-item (Russell and District Regional Library card required) |
Getting naked a business fable about shedding the three fears that sabotage client loyalty
E-book
E-book
| Publisher: | San Francisco, CA : Jossey-Bass, c2010. |
| ISBN: | 9780470597583 (electronic bk. : Adobe Digital Editions) |
| Edition: | 1st ed. |
| Phys. Desc.: | 1 online resource (ix, 220 p.) |
| Electronic resource: | Click to access e-item (Russell and District Regional Library card required) |
Customer service for dummies
E-book
E-book
| Publisher: | Hoboken, NJ : Wiley, c2006. |
| ISBN: | 0470049723 (electronic bk. : Adobe Reader) |
| Edition: | 3rd ed. |
| Phys. Desc.: | 1 online resource (380 p.) : ill. |
| Electronic resource: | Click to access e-item (Russell and District Regional Library card required) |
Effective customer care
E-book
E-book
| Publisher: | London ; Kogan Page, c2010. |
| ISBN: | 9780749459987 (electronic bk.) |
| Phys. Desc.: | 1 online resource (xiv, 130 p.) : ill. |
| Electronic resource: | Click to access e-item (Russell and District Regional Library card required) |
Once a customer, always a customer how to deliver customer service that creates customers for life
E-book
E-book
| Publisher: | Dublin : Oak Tree Press, 2001. |
| ISBN: | 9781904887836 (electronic bk.) |
| Edition: | Rev. 3rd ed. |
| Phys. Desc.: | 1 online resource : ill. |
| Electronic resource: | Click to access e-item (Russell and District Regional Library card required) |
101 activities for delivering knock your socks off service
E-book
E-book
| Publisher: | New York : American Management Association, c2009. |
| ISBN: | 9780814414453 (electronic bk. : Adobe Digital Editions) |
| Phys. Desc.: | 1 online resource (xiv, 367 p.) : ill. |
| Electronic resource: | Click to access e-item (Russell and District Regional Library card required) |
Customer centric strategy
E-book
E-book
| Publisher: | [Toronto, ON] : eCampusOntario, 2021. |
| Phys. Desc.: | 1 online resource (172 pages) : colour illustrations |
| Electronic resource: | Click to access e-item from BC Open Textbook Project |
Salesforce.com For dummies
E-book
E-book
| Publisher: | Hoboken : John Wiley & Sons, 2010. |
| ISBN: | 9780470948859 (electronic bk.) |
| Edition: | 4th ed. |
| Phys. Desc.: | 1 online resource. |
| Electronic resource: | Click to access e-item (Russell and District Regional Library card required) |
